Inbound Call Center Software 1
Call center agent’s roles are generally classified into two main categories: inbound and outbound.
As the names imply, inbound call center agents accept calls while outbound call center agents initiate calls to prospective clients. Both require a high degree of skill to be able to give satisfactory performance in every call.
Inbound calls can be almost anything under the sun. It can be inquiries which can lead to sales, upgrades or contract extensions if handled correctly. It can take the form of complaints, such as when the assignment is to man a company’s complaints desk. And then there is technical support as part of after sales service which necessitates a background in the core activity or product of a client company. Think of computer manufacturers, banks, and insurance companies as examples. You can find more information about inbound call centers by visiting www.unisrc.com. (more…)
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